PE-CXO’s Success Stories cast a spotlight on private equity-backed operators and the tools and tactics they leverage to create real value. In each entry, a world-class executive details a practical solution to a critical business issue. To be featured, contact us with the subject line “Success Story“.

Executive: Anna O’Nan, CFO at Baker Hill, a private equity-backed provider of loan origination software for banks and other financial institutions.

Challenge: Consolidating contractual data from several different sources into a “single source of truth.”

Solution: Working with a third-party partner to determine the best system to house contracts data and the middleware to tie all affected systems together while optimizing their utilization, then engaging employees to assist in the data migration over a period of several months.

Now, our sales and relationships managers have absolute clarity on when contracts will be renewed, at what terms and what revenue streams will be generated.

Baker Hill has decades of experience serving banks, credit unions and other financial institutions. When the company was sold to private equity in 2015, it was using relatively old software to track its more than 1,000 client contracts. The decision was made to begin using NetSuite and for all of our ERP and CRM needs, from contract management to customer billing.

As the company migrated out of the legacy system into NetSuite and Salesforce, it became obvious that our contract data was becoming fragmented. To maintain a firm grasp on customer contracts, relationships, billing and fo...